Refund & Returns Policy

We want you to be happy with your kit. This policy explains your cancellation and return rights, what qualifies, and how refunds are handled. It applies to physical goods bought from Eaveline. Nothing here removes your statutory consumer rights.

For most online purchases you may cancel within 14 days of receiving your order and return it for a refund. Eave and Ridge members have a 30-day returns window; Summit members have an extended 90-day window. To start a return, contact support@greeroof.shop with your order reference.

Returned goods must be unused and in re-sellable condition with any packaging. The following are not eligible for change-of-mind returns:

• Tools that have been used outdoors or show wear affecting resale.
• Items where hygiene or safety would be compromised, for example used gloves or scrub pads.
• Any item deliberately damaged after delivery.

This does not affect your rights if an item is faulty or not as described.

If your order arrives damaged, faulty, incomplete or incorrect, contact us within 14 days of delivery with your order reference and photos. We will arrange a replacement, repair or full refund, including any return postage, at no cost to you.

1. Email support@greeroof.shop with your order reference and reason.
2. We confirm the return address and any reference number.
3. Pack the item securely and send it back within the agreed window.

For change-of-mind returns you pay the return postage; for faulty or incorrect items we cover it. We recommend a tracked service, as items remain your responsibility until they reach us.

Once we receive and check the return, we refund to your original payment method via Stripe, normally within 5-10 business days. For change-of-mind returns we refund the item price; original standard shipping is non-refundable unless the item was faulty or incorrect.

Membership is a service subscription. You can cancel future renewals at any time from your account. Because benefits apply to the current period, part-period membership fees are generally non-refundable except where required by law or where a renewal was charged in error.

Returns questions: support@greeroof.shop or +44 7202274182. GREENAWAY ROOFING LIMITED, 8 The Holdings Longcroft, FK4 1SZ, United Kingdom.